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Delivery

General Delivery Information

We deliver using three different services. The service being used to ship a customer's consignment is stated on the customer invoice, as well as the shipping email we send to notify customers that their order is being dispatched. This information is also available online for customers who choose to register with us when placing their order.

Orders placed Monday to Friday, before 12 noon, will be despatched for delivery on the next working day, unless otherwise stated.
Orders placed on a Saturday or Sunday will be processed on the following Monday, with delivery made on Tuesday, unless a later date has been specified.

Delivery Charges

Delivery charges are calculated based upon the weight and delivery postcode.
This can be calculated on the Shopping Cart page.
Once the items you require are in your cart, click on "Estimate shipping cost".
Then enter the delivery postcode and click "Estimate".
Choose the delivery service you require (where applicable) and click "Select".
Your total cost including delivery and VAT will now be calculated for you.
Click "Checkout" when you wish to complete your order.

1: ROYAL MAIL

We offer free delivery on certain smaller items, as indicated. These items are shipped using Royal Mail on a 2nd Class Service. Please allow up to 72 hours for these items to be delivered.

2a: INTERLINK EXPRESS: NEXT WORKING DAY - DELIVERED BY 5.30PM

Orders for goods weighing up to 5Kg can be delivered on our next day Interlink Express, signed for and tracked service.Interlink Van Delivery is by 5.30pm the following working day (Monday – Friday).

You will be emailed with a '1 hour' delivery slot the day your order is due to be delivered. This can be changed - simply follow the instructions in the email you will receive.

We prefer someone to be in attendance at the delivery address to sign for the goods. Customers can also state on their order notes that they would like the parcel to be left somewhere, for example, in a porch, or with a neighbour. Wherever possible Interlink Express will endeavour to follow these instructions accurately. NOTE: Goods specified to be left at the delivery address without signature are left at the customer’s own risk.

Where no instructions have been given, and no one is available to take delivery, Interlink Express will return the consignment to their local depot. Wherever possible the courier will attempt to leave a card notifying customers of their options. At this point customers can either call Interlink to request a second delivery attempt on a specific day, or notify the courier that they are coming to collect their order. NOTE: Only Pure Adhesion Ltd can authorise Interlink Express to leave a parcel without signature.

Interlink Express will try to delivery your parcel twice before a redelivery charge will need to be paid in order for goods to be received. This charge is equal to the initial carriage. If Interlink Express receive no call from a customer after two attempted deliveries they will return the goods to Pure Adhesion Ltd. Redelivery charges will then be charged at the original cost plus the cost of the return (usually the same again).

N.B. All deliveries by Pure Adhesion are carried out by 3rd party couriers and hauliers. Therefore we are unable to specify exact delivery times or provide estimated time of deliveries.

2b: FEDEX: BULKY PACKAGES; NEXT WORKING DAY DELIVERY - DELIVERED BY 5.30PM

Orders for bulky and heavy goods weighing between 5Kg and 50kg can be delivered on our next day FedEx, signed for and tracked service. Delivery is by 5.30pm the following working day (Monday – Friday).

We prefer someone to be in attendance at the delivery address to sign for the goods. Customers can also state on their order notes that they would like the parcel to be left somewhere, for example, in a porch, or with a neighbour. Wherever possible FedEx will endeavour to follow these instructions accurately. NOTE: Goods specified to be left at the delivery address without signature are left at the customer’s own risk.

Where no instructions have been given, and no one is available to take delivery, FedEx will return the consignment to their local depot. Wherever possible the courier will attempt to leave a card notifying customers of their options. At this point customers can either call FedEx to request a second delivery attempt on a specific day, or notify the courier that they are coming to collect their order. NOTE: Only Pure Adhesion Ltd can authorise FedEx to leave a parcel without signature.

N.B. All deliveries by Pure Adhesion are carried out by 3rd party couriers and hauliers. Therefore we are unable to specify exact delivery times or provide estimated time of deliveries.

3: PALLET DELIVERY NEXT WORKING DAY - DELIVERED BY 5.30PM

Pallet DeliveryWe deliver larger orders with vehicles fitted with "tail-lifts" to avoid manual unloading. Most of our materials are delivered on pallets and whenever possible will be placed in a convenient position such as a driveway etc. subject to reasonable access. When unloaded from the vehicle pallets can only be transported over areas of level hard-standing (e.g. concrete or tarmac) and not gravel or rubble.

Pallet deliveries will be attempted once on the day specified. Unsuccessful deliveries due to no one being at the delivery address to sign for the goods, can be redelivered, but will be subject to a redelivery charge.

N.B. All deliveries by Pure Adhesion are carried out by 3rd party couriers and hauliers. Therefore we are unable to specify exact delivery times or provide estimated time of deliveries.

SCOTTISH HIGHLANDS & ISLANDS

For some deliveries to the Scottish Highlands, our couriers/hauliers are not able to offer a next day service.
Deliveries are made on a 2-3 day service.

If you wish to have your order shipped to the Scottish Islands, please contact us and we will be able to quote for the shipping cost.

ADDITIONAL IMPORTANT DELIVERY INFORTMATION

  • Pure Adhesion cannot be held liable for and costs incurred due to the failure from the couriers / haulage company to collect parcels / pallets from our depot on any specified date. On the rare occasions of a failed collection; the goods will be booked back on for collection the following working day.
  • It is the policy of Pure Adhesion Ltd not to carry any Dangerous Goods internationally or by aircraft.
  • Pure Adhesion Ltd, will refund any payments made which may be in breach of the carrage of dangerous goods terms and conditions.
  • If you feel there may be a problem with delivery please let us know by completing the additional information box at the checkout. We will call to discuss alternative options if necessary.
  • Whilst we have tried to cover as many areas of the UK as possible with standard delivery charges, limitations in the system mean that for certain areas of the UK, for instance, Scottish Highlands and Islands, an additional charge may be required. These deliveries may also be subject to a 48 hour delivery service.

DAMAGE OCCURING IN TRANSIT

Pure Adhesion go to great lengths to ensure goods are packed in a way which ensures that no damage occurs in transportation. On the rare occasion that an order is damaged we ask for the following so that a replacement can be supplied. Pure Adhesion Ltd cannot offer a replacement when goods have been signed for as being receved in good condition.

  • Do not sign for a parcel or pallet as being delivered in good order if there are obvious signs of damage to either the packaging or the products themselves. In these circumstances customers need to write on the proof of delivery, "Delivery Damaged".
  • Customers should notify Pure Adhesion Ltd within 24 hours by email, including where possible, photographs of the damage which has occured. Where access to email is not available customers can call to notify Pure Adhesion Ltd during office hours.

Pure Adhesion Ltd will be happy to supply replacements where the above criteria has been met.

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